Privacy Policy & POPIA Disclosure

01. Commitment to Privacy

Mockford Range ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients and visitors. This policy outlines how we handle personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

02. Information We Collect

We only collect information that is necessary for providing our bespoke timber services and quotations. This includes:

• Personal identifiers (Name, Email Address, Phone Number).
• Project details (Descriptions, dimensions, and vision).
• Visual context (Uploaded sketches, site photos, or reference documents).
• Security data (IP address and browser metadata via Cloudflare Turnstile).

03. Purpose of Processing

Your data is processed exclusively for the following purposes:

• Generating accurate heritage-quality timber quotes.
• Personal consultation regarding your custom project.
• Managing the logistics of nationwide delivery and installation.
• Maintaining project records for 45-year heritage continuity and warranty purposes.

04. Information Officers

In accordance with POPIA, Mockford Range has appointed the following Information Officers to manage data protection and respond to inquiries:

05. Data Sharing & Third Parties

We do not sell or trade your personal information. We only share data with essential service providers necessary for our operations:

• Resend: To facilitate secure email communication.
• Cloudflare: To protect our site and your data from automated threats.
• Vercel: For secure hosting of our digital workshop.

06. Your Rights

As a data subject under POPIA, you have the right to request access to your personal information, request corrections, or ask for the deletion of your data once the purpose for collection is fulfilled. To exercise these rights, please contact our Information Officers above.